Terms of Service

Terms and Conditions of the lafenice.store Online Store

§1 Definitions

Customer – a natural person, a legal person, or an organizational unit without legal personality to which special regulations grant legal capacity, making an Order within the Store.
Civil Code – the Act of 23 April 1964 - Civil Code (consolidated text, as amended).
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (consolidated text, as amended).
Act on Providing Services by Electronic Means – the Act of 18 July 2002 on Providing Services by Electronic Means (consolidated text, as amended).
Terms and Conditions – these Terms and Conditions for the provision of services by electronic means within the online store available at www.lafenice.store.
Online Store (Store) – the website available at www.lafenice.store, through which the Customer can place Orders and purchase Goods.
Goods – products and services available in the Online Store that can be purchased by the Customer.
Sales Agreement – an agreement for the sale of Goods within the meaning of the Civil Code, concluded between "TOP-SKÓR" PRZEDSIĘBIORSTWO-PRODUKCYJNO-USŁUGOWO-HANDLOWE Agnieszka Traczyk and the Customer, concluded remotely via the Store's website.
Order – the Customer's declaration of intent, aimed at concluding a Sales Agreement, specifying in particular the type and number of Goods.

§2 General Provisions

These Terms and Conditions define the rules for using the online store available at www.lafenice.store, operated by "TOP-SKÓR" PRZEDSIĘBIORSTWO-PRODUKCYJNO-USŁUGOWO-HANDLOWE Agnieszka Traczyk, with its registered office at ul. Warneńska 11A/1, 26-600 Radom, Poland, NIP: 7961937734, REGON: 141101460.
The Terms and Conditions are an integral part of the sales agreement concluded with the Customer.
The condition for placing an order in the Store by the Customer is to read these Terms and Conditions and accept them during the ordering process.
The online store conducts retail sales via the Internet within the territory of the European Union.
All prices provided on the Store's website are gross prices (including VAT) and are expressed in Polish Zloty (PLN), unless explicitly stated otherwise.
The Customer can contact the Seller via:
1. 1. e-mail address: hello[at]lafenice[dot]store (to avoid spam, the address is written in a modified form – please replace [at] with @ and [dot] with a dot)
  2. phone number: +48 602 350 537
  3. contact form available on the Store's website
  4. traditional mail to the address: "TOP-SKÓR" PRZEDSIĘBIORSTWO-PRODUKCYJNO-USŁUGOWO-HANDLOWE Agnieszka Traczyk, ul. Warneńska 11A/1, 26-600 Radom, Poland.
The fee for a telephone connection is charged according to the Customer's operator's price list.
The minimum technical requirements necessary to use the Store are: Customer's access to a device with Internet access, Customer's access to electronic mail (e-mail), Customer's access to a web browser.
The Goods that the Customer can purchase in the Store are leather clothing, the characteristic features of which are described in §9 of these Terms and Conditions.
The Store's staff makes every effort to ensure that the descriptions of the Goods and their photos most accurately characterize the product. However, both the colors and the structure of the raw materials visible in the photographs (e.g., leather, fabrics, fur) do not always fully reflect the actual state. Some products may, for example, appear more matte than they actually are. Visible shades may appear differently depending on the type and/or settings of the device used by the Customer (e.g., computer, smartphone, tablet, etc.) or monitor. In case of any doubts, please contact us before placing an Order.
In exceptional cases, it may happen that an Order or part of it cannot be fulfilled due to lack of Goods in stock or unavailability of raw material, even though the Item was marked as available. This may result from an error in the description or the Store's system.
Customers can access these Terms and Conditions at any time via a link provided on the home page of the www.lafenice.store website and can download and print them.
Information about the Goods provided on the Store's website, in particular their descriptions, technical and utility parameters, and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
In the event of informing about a price reduction for a Product, the Seller shall display, next to the information about the reduced price, the information about the lowest price for that Product that was in effect during the 30-day period before the introduction of the reduction.
The Store displays brand and product reviews from the Google platform. The Store does not independently verify these reviews to check if they come from consumers who have actually used or purchased the product. The rules for publication, moderation, and verification of reviews are determined exclusively by Google's terms of service.

§3 Rules for Using the Store

The Customer is obliged in particular to:
The Seller may restrict the possibility of making purchases in the Store to persons who are at least 18 years old.
The Seller has the right to deprive the Customer of the right to use the Store with immediate effect in case of violation of the Terms and Conditions, in particular when the Customer:
A person deprived of the right to use the Store cannot make purchases without the prior consent of the Seller.

§4 Procedure for Concluding the Agreement

In order to conclude a Sales Agreement via the Store, you should go to the website www.lafenice.store, select the Goods, and follow subsequent technical steps in accordance with the messages and information displayed on the Store's website.
The selection of Goods is made by adding them to the cart.
Until clicking the "Order and Pay" button, the Customer has the opportunity to modify the entered data and the contents of the cart.
After the Customer provides all necessary data, a summary of the order is displayed, containing, among others: the name of the Item, the total price (including delivery costs and any additional fees), the selected payment method, and the delivery method.
To place an order, it is necessary to accept the Terms and Conditions, provide the required data, and click the "Order and Pay" button.
Clicking the "Order and Pay" button by the Customer constitutes a declaration of intent to conclude a Sales Agreement with the Seller in accordance with these Terms and Conditions.
After placing the Order, the Customer receives an e-mail from the address hello[at]lafenice[dot]store (to avoid spam, the address is written in a modified form – please replace [at] with @ and [dot] with a dot), containing a confirmation of all essential elements of the order.
Upon receipt of the e-mail message referred to in point 7 by the Customer, the Sales Agreement is concluded.

§5 Delivery and Payment

Delivery of Goods is limited to the territory of European Union member states, excluding the island territories of Cyprus and Malta, and is carried out to the address specified by the Customer during the placement of the Order.
Delivery prices displayed in the Store apply to road (land) transport. In the case of shipping to islands and overseas territories (e.g., the Canary Islands, Madeira, French overseas departments), delivery costs are determined prior to placing the order by contacting the Seller.
Delivery of the ordered Goods is carried out by courier service. Delivery costs (if applicable) are specified during the placement of the Order.
The Goods are handed over to the courier company within 1 to 7 business days.
Confirmation to the Customer of the essential provisions of the Sales Agreement for the Goods occurs by sending information regarding the Order and its fulfillment to the e-mail address provided by them.
The Customer has the option to make payment for the ordered Goods using the following methods:
1. 1. Online payment – via the payment systems Przelewy24, PayPal, BLIK, Apple Pay, Google Pay, or by payment card. Payments are processed immediately after placing the order, and the shipment of the Item begins after the funds are credited.
  2. Cash on delivery – the Customer has the option to make payment in cash or by card upon receipt of the Item delivered by the courier. Cash on delivery is available only within Poland.
  3. Bank transfer – the Customer can make payment via traditional bank transfer to the indicated account number. The Item will be sent only after the funds are credited to the Seller's account. The Customer is required to provide the order number in the title of the transfer.
If bank transfer payment is selected, the order fulfillment time is counted from the moment the funds are credited to the Seller's account.
The Seller reserves the right to change available payment methods or introduce new payment options. The Customer will be informed of any changes before making the payment.

§6 Withdrawal from the Agreement and Return of Goods

The Customer has the right to withdraw from the Sales Agreement within 14 days from the date of receipt of the Goods. If the Sales Agreement includes multiple Goods that are delivered separately – the period counts from the date of receipt of the last one.
Goods made to the Customer's individual order, which were produced according to their specifications, are not subject to return – for example: custom-made clothing, clothing individually adjusted to the Customer's needs, change in the size of a component of the product, production in a size not present in the standard sizes provided in the description of the Item, or production of the Item in a color other than presented in the description.
To exercise the right of withdrawal, the Customer must inform the Seller of their decision by contacting via the customer panel available at: https://login.lafenice.store (clicking the "Request a return" button), by e-mail: hello[at]lafenice[dot]store (to avoid spam, the address is written in a modified form – please replace [at] with @ and [dot] with a dot), by phone: (+48) 602 350 537 or in writing to the address: “TOP-SKÓR” PPUH Agnieszka Traczyk, ul. Warneńska 11A/1, 26-600 Radom, Poland.
The Customer may (but is not required to) use the model withdrawal form available at: [link to PDF form].
The Seller will provide the Customer with a waybill enabling a free return of the Goods via the DPD courier company. The Customer does not bear the costs of returning the Goods to the Store.
We recommend that the returned Item have the original tags and be in the original manufacturer's packaging, which will significantly facilitate and speed up the return process. Regardless of the above, the Item must be packed by the Customer in a manner suitable for transport, protecting it from damage on the way to the Store.
To facilitate the return procedure, it is recommended to attach a proof of purchase (e.g., receipt), but this is not a necessary condition for an effective withdrawal from the contract.
The Customer is liable for any decrease in the value of the returned Goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning. The Item must not show signs of use beyond ordinary trying on (e.g., dirt, odors, material damage).
In case of withdrawal from the agreement, the Seller shall refund all payments received from the Customer, including delivery costs (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery offered by the Store), no later than 14 days from the day the Seller was informed of the withdrawal from the agreement.
The Seller shall refund the payment using the same method of payment as used by the Customer. In the case of online payments (Przelewy24, BLIK, Apple Pay, Google Pay, payment card), the funds will be returned automatically via the payment operator. In the case of payment on delivery (cash on delivery), the Customer is requested to indicate the bank account number to which the Seller is to make the refund.
The Seller may withhold the refund of payments received from the Customer until the Goods are received back or until the Customer provides proof of their return, whichever occurs first.

§7 Exchange of Goods

The Customer has the right to exchange Goods purchased in the Store. The exchange may concern a different size, color, or model.
The intent to exchange the Item should be reported within 14 days from the date of receipt of the shipment. After this period, an exchange may be considered only through individual arrangements with the Seller.
An exchange can be made multiple times, as long as it concerns the same order each time and has been agreed upon with the Seller.
In order to make an exchange, the Customer should contact the Seller by e-mail: hello[at]lafenice[dot]store (to avoid spam, the address is written in a modified form – please replace [at] with @ and [dot] with a dot), by phone: (+48) 602 350 537 or in writing to the address: “TOP-SKÓR” PPUH Agnieszka Traczyk, ul. Warneńska 11A/1, 26-600 Radom, Poland.
In the case of the first exchange of Goods within a given order, the Seller covers the costs of the return shipment and the re-shipment of the exchanged Item.
In the case of subsequent exchanges within the same order, the Customer bears the costs of delivering the Item to the Seller and the shipment of the exchanged Item to the Customer. The Customer is responsible for organizing the shipment themselves.
We recommend that the exchanged Item have the original tags and be in the original manufacturer's packaging, which will significantly facilitate and speed up the exchange process. Regardless of the above, the Item must be packed by the Customer in a manner suitable for transport, protecting it from damage on the way to the Store.
The Customer is liable for any decrease in the value of the exchanged Goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning. The Item must not show signs of use beyond ordinary trying on (e.g., dirt, odors, material damage).

§8 Non-conformity of the Goods with the Contract (Complaints)

The Seller is obliged to deliver Goods to the Buyer that are free from defects and in accordance with the concluded contract. The legal basis for considering consumer complaints are the provisions of the Consumer Rights Act regarding the non-conformity of the goods with the contract.
In the event of non-conformity of the Goods with the contract, the Buyer may demand their repair or replacement.
The Seller may make a replacement when the Buyer demands repair, or a repair when the Buyer demands replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Buyer is impossible or would require excessive costs for the Seller.
The Buyer may submit a statement on price reduction or withdrawal from the contract only in a situation where:
1. The Seller refused to repair or replace the Goods;
2. The Seller failed to bring the Goods into conformity with the contract;
3. The non-conformity of the Goods with the contract still exists, even though the Seller tried to bring the Goods into conformity with the contract;
4. The non-conformity of the Goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract.
The complaint should be reported to the e-mail address: hello[at]lafenice[dot]store or in writing to the address: “TOP-SKÓR” PPUH Agnieszka Traczyk, ul. Warneńska 11A/1, 26-600 Radom, Poland. The complained-about Item should be sent back to the indicated postal address at the Seller's expense.
The Seller is liable for the lack of conformity of the Goods with the contract existing at the time of their delivery and disclosed within 2 years from that time.
The Seller will respond to the complaint no later than 14 days from the date of its receipt.

§9 Properties of Leather Clothing

The Goods offered by the Seller are made of genuine leather, which is a raw material of animal origin. This leather is a delicate material and requires proper use and care.
Leather clothing may have natural features such as minor abrasions, uneven color, creases, or fading. These are characteristic properties of natural leather and are taken into account when assessing the conformity of the Goods with the contract.
Natural leather is not resistant to intense friction, stress, and mechanical damage. For example, carrying a handbag or backpack can cause material abrasion at the points of contact. This type of natural material wear is taken into account by the Seller when considering reports regarding the non-conformity of the Goods with the contract.
The surface of the leather may undergo gradual abrasion, in particular the top layer of paint. This phenomenon is natural and expected when using leather clothing.
Natural leather is not resistant to moisture, sunlight, fats, or certain chemical substances. It is recommended to avoid contact of the Goods with the above factors.
Only professional products intended for genuine leather should be used for the care of leather clothing. Before use, it is recommended to consult a specialist or perform a test in an inconspicuous place. The Seller is not responsible for the effects of using inappropriate care products.
Cleaning of leather clothing should be carried out only in specialized service facilities. Possible damage resulting from inappropriate cleaning or maintenance in home conditions may affect the assessment of the legitimacy of the report regarding the non-conformity of the Goods with the contract.

§10 Personal Data Protection

The Seller processes Customers' personal data in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
Customers' personal data are processed for the purpose of fulfilling orders, managing the Customer's account (if applicable), handling inquiries, and – in the case of consent – for marketing purposes.
The Seller applies appropriate technical and organizational measures to ensure the protection of personal data against loss, unauthorized access, or disclosure.
Detailed information regarding the processing of personal data and the use of cookies can be found in the Privacy Policy available on the Store's website.

§11 Final Provisions

In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and other relevant provisions of the law generally applicable in the territory of the Republic of Poland shall apply, including the Consumer Rights Act and the Act on Providing Services by Electronic Means.
The consumer has the right to use out-of-court methods for dealing with complaints and pursuing claims. Detailed information regarding the rules of access to these procedures is available at the offices and on the websites of poviat (municipal) consumer ombudsmen, Provincial Inspectorates of Trade Inspection, as well as on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl. A complete list of independent ADR (Alternative Dispute Resolution) entities authorized to conduct proceedings in consumer cases is available on the website of the European Consumer Centre: https://consumer-redress.ec.europa.eu.
The Seller reserves the right to change the Terms and Conditions for important reasons, in particular in the event of: change in law, change in payment or delivery methods, change in the scope or type of services provided electronically.
Customers who provided an e-mail address when placing an Order will be informed of any change to the Terms and Conditions electronically at least 14 days before the changes take effect.
The Customer has the right to terminate the agreement for the provision of services by electronic means within 14 days from the date of receiving information about the change in the Terms and Conditions if they do not accept the new provisions.
The amended Terms and Conditions bind the Customer, provided that they have been properly informed of the changes and did not terminate the agreement within the period indicated above.

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