FAQ - Frequently Asked Questions

Below you will find answers to the most common questions from our Customers. If you don't see the answer to your question here, please contact us - we will try to help you as soon as possible!

SHIPPING AND PAYMENT

Delivery is free in Poland only. 

Yes, the countries we ship to are: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden.

If the country you live in is missing here, please contact us. If nothing stands in the way, we will arrange shipping! :)

1-7 business days
If it's been 3 business days since your package was shipped and you still haven't received it, please contact us: hello(at)lafenice.store and we will clarify the issue!

You can pay by card via PayPal or by bank transfer.

<transcy>RETURNS</transcy>

Sure! Once you receive your item, you can return or exchange it within 14 days as long as it has not been used. Information on returns is included in our terms and conditions.

To make a return, please contact us. Detailed information on returns can be found in our terms and conditions.

Not later than 14 days from the date on which you informed us that you are returning the goods. We withhold the reimbursement until we receive the returned Goods or show the proof of postage.

We use the same payment methods that you used in the original transaction.

OTHER QUESTIONS


Information on choosing the size can be found under the description of the selected product or on the page with size tables .

If the size of a purchased items does not fit (e.g. jacket is too short/long or sleeves too long/short), it is possible to modify it. Pleasec note that it will not be returnable anymore. Waiting time may extend to more than 7 business days.

Yes, please contact us by email: hello(at)lafenice.store.

If your order has already been shipped, a return/exchange procedure will be necessary.

Sure! The colors you see in the pictures are only our suggestion. We can manufacture each jacket in any of the available shades. Just let us know before placing your order :)